Adding human touch to unchatty chatbots may lead to bigger letdown

(Penn State) Sorry, Siri, but just giving a chatbot a human name or adding humanlike features to its avatar might not be enough to win over a user if the device fails to maintain a conversational back-and-forth with that person, according to researchers. In fact, those humanlike features might create a backlash against less responsive humanlike chatbots.

from EurekAlert! - Social and Behavioral Science http://bit.ly/2UHW8sT